Shipments and returns

Your order delivery

All orders are shipped worldwide from the United Kingdom by Keekaboo.

All prices are in UK pounds. If you are placing an order from outside the U.K, we recommend that you check the current currency conversion rates at www.xe.com/currencyconverter.

We aim to dispatch orders within 1 business day after receipt of payment. Orders are shipped via Royal Mail Tracked unless you select an alternative carrier where that option is available. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We recommend that you select a guaranteed shipping service with tracking - for any orders placed with shipping via the standard Royal Mail / Airmail service, unfortunately we cannot be responsible for delivery once the order has been passed to the Royal Mail. We can provide proof of posting from the Post Office counter if requested, but any claims for non-delivery will need to be taken up with your local postal service provider. Please note that delivery times vary, and that the delivery aim quoted by Royal Mail is not guaranteed. Orders are very rarely lost.

Returns

If you are unhappy with any item that you have ordered please contact us at returns@keekaboo.co.uk with the details of your complaint - please remember to include the order number given to you in all communication you receive from Keekaboo regarding the order.

If you would like to exchange an item please contact us at returns@keekaboo.co.uk with your exchange request - please remember to include the order number given to you in all communication you receive from Keekaboo regarding the order. If you have ordered the wrong item and/or size/colour then we will request payment from you to cover postage & packaging for the new delivery. Please note that we cannot send out any replacement items until we have received your original item to the following address:

Keekaboo (returns)
PO Box 355
Hereford
HR1 9NQ
United Kingdom

Please include your original invoice or a note with details of the exchange you have requested.